Customer Journey Map
Guide & Template
This free guide & template will help you understand and provide the ultimate experience when your customers engage with your brand.
The Key Barrier
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Provide a 5-Star Experience for your Customers
This comprehensive guide to customer journey mapping will help you harness the power of customer insights to drive your success. By visualizing your customers' end-to-end journey, this guide equips you with the knowledge and tools needed to gain invaluable insights into their motivations, pain points, and emotions.
Discover how to enhance customer satisfaction
Improve customer retention rates
Optimize marketing budgets
Propel your business forward
You will receive
Getting Started Guide
The introduction will help you understand the important information be ensure you get the most out of this exercise.
- What is a customer journey exercise?
- Why and when do you need to dit it in the first place?
- How often should you do it?
- What is included in a customer journey map?
- Who should conduct this exercise?
Workshop Guide
A detailed step-by-step guide to conducting a customer journey mapping exercise, including information on creating a project brief, gathering essential information to provide data-driven decisions, what you need to do to 'set the stage' for a successful meeting, and how to conduct the exercise.
Templates
This customer journey download includes:
- Project Brief template (Google Doc)
- A fillable or printable table template (Google Doc)
- MIRO templates for a visual exercise.
These templates work well for both in-person and remote sessions.
Bonus Resources - Video Tutorial, Slides, Examples
How to conduct a Customer Journey Map [Video Tutorial, Slides & Customer Journey Map Example]
These resources were created for the GRWE (Get Ready for Entrepreneurs). Learn more about other resources & community at grwe.ca
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Customer Journey Guide + Templates
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